Frequently asked Questions

GENERAL QUESTIONS

Who are you and what do you do?
We are a private company with over twenty years of history and tradition in the food industry. We are based in Raslavice. We are engaged in the production and packaging of powdered food products. Since our inception, we have gone through various stages of development and expanded our production to include flavored sugars, baking and cooking powders, preservatives, a range of household chemicals and more.

What raw materials do you use in your products?
The entire technological process of processing and packaging our products is subject to strict standards and principles of good manufacturing practice in terms of HACCP and is in accordance with the current legislation of the Slovak Republic. The raw materials, ingredients, dyes and additives used by us must be of flawless quality and of the required quality. The products we produce fall under the food code issued by the Ministry of Health. Import, storage and packaging must also be faultless in order to meet all necessary production standards and hygiene standards. The guarantors of the health safety of food in the Slovak Republic are the professional bodies of the Ministry of Health of the Slovak Republic (Public Health Office) and the Ministry of Agriculture and Rural Development of the Slovak Republic (State Veterinary and Food Administration).

I want to know the composition of your product. Where can I find the information I need?
You can find all the necessary information and the composition of the product on the back of the package. Alternatively, we also list the composition of our products in the presentation section of our website.
If that is not enough for you, we will be happy to answer your question at the address: liana (@) liana.sk

Do you have a sample store to sell your products?
Yes. Our entire production portfolio and extended assortment is available at the company store in Raslavice, located at Hlavná 352/15.
More information and phone numbers can be found in the Contact section.

Are your products available throughout Slovakia? If so, where can I purchase them?
You can find some of our products in the wholesale chains KAUFLAND, TESCO, MILK AGRO, CBA, LABAŠ, FRESH, METRO and COOP Jednota. We distribute to large food warehouses and also to smaller chains or private stores within the regions of Slovakia.

How is the form of distribution of your products going?
We distribute the ordered goods to contractual partners within the agreed commercial and sales conditions by our own transport through our sales representatives. Distribution takes place weekly in the form of shipments. Therefore, for timely and correct delivery of goods, we ask our partners to send their orders by the end of the working week at the latest.

Can your products be purchased in the Czech Republic?
Our customers in the Czech Republic can order goods through our e-shop.

I could not find your product in our store. How can I get to him?
If for some reason you did not find the product you were looking for in your store, you can also order it through our e-shop, which is part of this website.

How can I shop in your e-shop?
You can shop immediately after registration. It is also possible to purchase without registration. You can find the conditions for shopping in our e-shop in the General Terms and Conditions, so we recommend that you study them carefully before shopping. When shopping in our e-shop, you can combine any available goods and the number of pieces you are interested in.

What is the delivery date of the ordered goods?
We hand over the goods - the package to the carrier within 2-3 working days from the receipt of the order. Subsequently, the package is delivered on the following working days.

Is there a minimum order amount in the e-shop?
Not.

In what form do you send the ordered goods from the e-shop and what are the payment options?
We send ordered goods to customers via GLS. Before sending or by ending the order, the customer has the option to withdraw payment. We offer cash on delivery or card payment online, where this service is provided and ensured by VÚB eCard.

What is the minimum postage that I will pay when ordering through the e-shop?
The shipping fee is determined according to the total weight of the ordered goods. Postage fees are categorized into weight groups, where each group has a set price (you can find more in the General Terms and Conditions).

Is shipping free in your e-shop?
Yes. You do not pay postage when shopping in the e-shop for at least 120 Euros including VAT. In that case, we pay the postage for you.

I want to order goods through your e-shop, but the goods I am interested in are not in stock. What should I do?
In this case, contact us by phone or email and check the availability of the goods you are interested in. The e-shop is set up so that if the stock falls below a certain amount, the customer is shown that the given item is out of stock. That's why you see it in the e-shop as out of stock, but it will be available again after restocking and synchronization.

I am interested in regular purchases of your products. How do I access the wholesale offer and terms of sale?
Our employee will be happy to prepare an adequate price offer for our entire portfolio of products and agree with you other business and sales conditions. In the section Contact, Orders and price offers, please contact the relevant employee.

I am a baker / confectioner. Can you prepare me an offer for regular subscriptions? Do you also have larger packages of your products?
Yes. We will of course prepare an offer for you. As part of our offer, not only retail packages are available, but we also offer gastro packages intended not only for those interested in retail chains, catering establishments and large consumers.

I have a problem with your goods, how can I complain or exchange it?
If you encounter a problem with our goods, or the wrong goods were delivered to you, you can contact us at any time. We will try to handle your complaint as soon as possible and to your satisfaction. More information for complaints in the Contact section.

I am a supplier and I would like to contact you with an offer for cooperation. Can I contact you?
We welcome the possibilities of new cooperation. Contact us and let us know in which area you would like to address us with your offer. We would like to learn more about you and familiarize ourselves with your portfolio of services.

I have an idea for a product. Can I send it to you?
Do not hesitate to share your tips, advice, ideas, suggestions or experiences with us. We are happy to read everything at the email address: liana (@) liana.sk

QUESTIONS ABOUT OUR PRODUCTS

What is the minimum durability period (DMT) for your products?
The minimum shelf life of our products is different. In general, the minimum shelf-life period for each product is listed in the presentation section of our website under DMT loss and is given in months.
In practice, each of our products has a minimum shelf life marked on its label or on the back of the packaging.

Does your baking soda product contain aluminum?
Based on an accredited analysis performed in March 2013: aluminum content <0.4 mg/kg baking soda.

Is your Golden Cream product gluten-free?
Yes, it is gluten free and does not contain any gluten.

Is your product Gingerbread leavening powder gluten-free?
Yes, it is gluten free and does not contain any gluten.

Is your product Clear food grade gelatin of plant or animal origin?
This product is of animal origin (pork gelatin).

What is the recommended amount of gelatin?
The recommended daily dose is one teaspoon (e.g. mixed into yogurt or dissolved in milk).

How many sachets of Mineral drink can I drink per day?
Regarding the product Mineral, we recommend a maximum of two bags per day.

What is the composition of baking soda from the product Baking Soda?
NaHCo3.

Where can I use the product Baking Soda?
Baking soda is literally a miracle natural remedy for various ailments and has versatile uses. You can learn more about its use by clicking on this link.

I bought your product Salajka - deer salt 20g and at home I found out that there is a smaller amount in the bag than is declared on the package. It is possible?
This product contains ammonium bicarbonate, which is used as a leavening agent in bakery products. It is a white powder with a slight ammonia smell. The smell of ammonia disappears during baking in the oven. After opening the bag, or by improper storage of the product itself, the contents of the package may be reduced or completely disappear over time. Therefore, if you find such a product, we recommend that you exchange it at the point of sale.

I drank the water from the kettle that was left in the kettle after it had been boiled with your Descaler. What should I do?
Our product does not contain any life-threatening chemical composition, so if you followed the instructions for use, you drank water in which citric acid and flavoring were dissolved. In the food industry, citric acid is used as a preservative and flavoring agent (often referred to as additive E 330).

In your offer, I found the product Whipped cream thickener. What is a hardener and how is it prepared?
Due to its quick method and simplicity of preparation, this product is ideal and intended for ice creams, desserts, cakes and fillings. We offer it in different flavors. Some stiffeners already contain freeze-dried fruits (strawberries, cherries) that taste as if they were fresh in the filling. With the whipped cream stiffener, you can quickly prepare delicious fillings for your desserts and cakes.
All you have to do is mix the thickener in water or milk and mix it into well-beaten whipped cream, and the filling is ready. You will get a fluffy and stiff filling for desserts and cakes. Those who do not like fillings with the addition of vegetable butters will definitely like this filling. Another advantage is the quick preparation, as you don't have to cook any creams and wait for them to cool. Each of the flavors of stiffeners will give your desserts and cakes an unmistakable taste. For fruit flavors, we recommend adding fruit to the fillings.

How much filling can I make from a 100g pack of stiffener?
By adding 0.5 L of liquid whipped cream, approx. 1 dcl of water (dosage of water according to individual types of stiffeners) and a 100g pack of stiffener will give you a fluffy mixture with which you can prepare a cake or dessert.

I am interested in an even larger product package than you offer. It is real?
It depends on the specific product in question, as not all of our products can be technologically packed in the packaging you require. In this case, contact us directly and we will be happy to explore the possibilities of how to satisfy your demand.